shipping policy.

where we ship

Verve ships within the United States only, including Alaska, Hawaii, and US territories. We do not ship internationally, and we cannot ship to freight forwarders or package-reshipping services. Orders placed for delivery outside the United States will be cancelled and refunded in full.

We ship to street addresses and PO boxes. A complete, accurate address is your responsibility — see incorrect addresses below.

dispatch times

Orders received Monday through Friday before 2pm CT are dispatched the same business day. Orders placed after the cutoff, on weekends, or on US federal holidays are dispatched the next business day. You receive a tracking number by email as soon as the shipping label is created.

A tracking number means a label has been generated. Carrier scans can take up to 24 hours to appear after that, and a package that has not yet scanned is not lost.

delivery estimates

Standard shipping typically arrives about 3 business days after dispatch. Overnight shipping is available at checkout and typically arrives the next business day when the order is placed before 2pm CT.

Delivery estimates are estimates, not guarantees. Once a package is handed to the carrier, transit time is controlled by the carrier and is outside our control. Weather, carrier backlogs, holiday volume, and address problems can all add time. We do not refund shipping charges for a delivery that arrives later than the estimate.

shipping costs

Standard shipping is a flat $9.95 per order, no matter how many items it contains, and is free on orders over $100. Overnight is a flat $15.00 upgrade, free on orders over $250. The exact amount is shown before you pay, and it is the amount you are charged.

tracking

Every order ships tracked. Your tracking number arrives by email when the label is created and again if the shipment status changes. If you have not received a tracking email within two business days of ordering, check your spam folder and then contact support@verveee.us.

incorrect or undeliverable addresses

You are responsible for the accuracy of the shipping address you enter. If a package is returned to us as undeliverable because of an incorrect, incomplete, or outdated address, we will contact you and reship to a corrected address at your cost, or refund the order less the original outbound shipping cost.

If you notice a mistake in your address, email support@verveee.us immediately. We can usually correct an address before the label prints, but once a package is in the carrier network we cannot change its destination.

lost, stolen, and damaged packages

Report any delivery problem within 14days of the shipment date so we can act inside the carrier's own claim deadlines. Claims reported after that window may not be recoverable.

• Damaged in transit. Email us photographs of the outer packaging and the contents. We replace damaged product at no charge.
• Missing or short. Contact us and we ship the missing item at no charge.
• Tracking says delivered but nothing arrived. Check with anyone else at the address and with immediate neighbours, then contact us. We will open a carrier trace. Where a trace does not recover the package, we issue a one-time replacement or refund at our discretion.
• Confirmed stolen after delivery. Packages marked delivered by the carrier to the correct address have left our control. We are not liable for theft after delivery, though we will still help you file a carrier claim.

storage and handling on arrival

Lyophilized peptides are stable in transit at ambient temperature and do not require cold-chain shipping. On arrival, store material as directed on the product page. Product left unopened at an address for an extended period after delivery is outside our control and is not covered.

refused deliveries

A refused package is treated as a return. Once it reaches us we refund the order less the original outbound shipping cost. Because these products are research chemicals, we cannot resell returned material, and a refused delivery is not eligible for replacement.

returns

Ordering the wrong item, changing your mind, and our 30-day guarantee are covered separately on the returns & refunds page.

questions

support@verveee.us — we answer every email.