Question 1

how fast do you ship?

Accepted Answer

Orders placed Monday through Friday ship from the US within 24 hours. Tracking is emailed the moment the label prints.

Question 2

what's your return policy?

Accepted Answer

The full policy is on our shipping and returns page. In short: if something arrives wrong, we make it right.

Question 3

what does third-party tested mean?

Accepted Answer

An independent lab we do not own and do not pay for favourable results runs every batch through identity, purity, and contaminant screens. Their report is the certificate of analysis, and we publish it per batch.

Question 4

how do i read a COA?

Accepted Answer

Every COA lists the batch code, the lab, the test date, and the results. Match the batch code printed on your vial to the matching row in our COA library and you are reading the exact report for the exact vial in your hand.

Question 5

where are verve products made?

Accepted Answer

In the United States. The manufacturing partner statement is published on our quality page.

Question 6

payment & security

Accepted Answer

Payments run through our hosted checkout provider. Card details never touch our servers and we never see your full card number.

Question 7

do you do wholesale?

Accepted Answer

Yes. Reach out through our contact page with your volume and timeline.

Question 8

is this right for me?

Accepted Answer

Verve products are sold strictly as reference materials for in-vitro laboratory research, for the intended use described in our disclaimer. They are not for human or veterinary use. We cannot advise beyond that; for order questions, contact us and a human will reply.

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